PRIVACY POLICY

Your privacy is important to us. This privacy policy explains how we collect, use, and protect your information.

Our commitment to protecting your privacy.

  • We need to collect and store your data, such as your name, email address, travel details and payment details to provide you with our services.
  • We use the data you share with us and our distributors to provide you with your tickets, to let you know if there are changes to your trips, to manage access to the stations, ensure safety on board our trains or comply with your legal obligations.

We use your data to provide you with services that suit you better.

  • We analyse the travel data of our travellers to develop innovative services and offers to best suit our travellers.
  • Moreover, if you consent to receive marketing emails from MASAR, we will send you information about our promotions, our new service proposals, our contests, and our partners' offers. Please note that in this case, your data will only be shared with these partners when it is necessary.

We may share your data to allow our vessels to travel across.

  • We may share some of your data with third parties to provide you with our services or when we are required to do so by law.
  • Third-party recipients of your data include Official government authorities, Safety regulatory organisations, other boat companies, partners providing you with services, data analytics or service providers.
  • We do not sell and will not at any point sell your personal data.

You have control of your data.

  • You can manage your personal data and your marketing communication preference through your account.
  • If you want to obtain more information about the data we have about you or if you want to exercise your rights of rectification, portability, erasure of your data and your rights to object and limit processing, simply contact us at "info@masargroup.bh"

What can I claim if my planned journey becomes redundant due to a delay or cancleeation n

  • Before departure:
    • If your journey can no longer fulfil your purpose for travelling due to a delay or cancellation, you do not have to undertake the journey and can have the price of your ticket refunded.
  • On the move:
    • If your journey can no longer fulfil your purpose for travelling due to a delay or cancellation, you may put a stop to your journey, return free of charge on the next suitable connection and receive a refund for the cost of the ticket.

Am I entitled to compensate if I suffer consequential damage ( such as missing flight or a concert ) due to a cancellation or delay.

  • MASAR is obliged to take passengers to their destination (final destination on the ticket) on the same day – even if they have to change trains several times or take a diversion if avilable . However, no provisions with regard to compensation for missing flight connections, theatrical performances, concerts, examinations and the like, or for loss of working hours.

In the event of a delay will I recive additional compensatory services whilest on the tain itself

  • To the extent that it is available at the station or on the vessel, or can be delivered, you will be provided with a beverages in proportion to your waiting time.

Welcome to Masar - operated by Masar Group W.L.L

  • We respect your privacy and are committed to protecting your personal information in accordance with the Bahrain Personal Data Protection Law (PDPL).
  • This Privacy Policy explains how we collect, use, and protect your data when you use our mobile application or website.
  • Last Updated: Nov 2025

1. Information We Collect

We may collect the following information when you use our services:

  • Personal Details: Full name, nationality, ID or passport details.
  • Contact Details: Email address, phone number, and communication preferences.
  • Booking Information: Trip dates, selected ports, passenger details, and add-ons (such as meals, transfers, or activities).
  • Payment Details: Credit/debit card information, processed securely through trusted payment gateways.
  • Technical Information: IP address, device type, and app usage data (for performance and security).

2. How We Use Your Information

Your data is used to:

  • Create and manage your bookings
  • Process payments securely
  • Send confirmations, trip updates, and important notifications
  • Provide customer support
  • Improve app performance and user experience
  • Comply with Bahraini legal and port regulations

We may also send promotional messages if you have given your consent.

3. Sharing Your Data

We may share your information only when necessary with:

  • Boat Operators and Port Authorities (for passenger registration and legal compliance)
  • Payment Processors (for secure transactions)
  • Authorized Service Partners (for add-ons like meals or transfers)
  • IT and Hosting Providers (to maintain system security and reliability)

We do not sell or rent your personal data to third parties.

4. Data Security

  • We apply strong security measures to protect your data including encryption, access control, and secure servers to prevent unauthorized access or misuse.

5. Your Rights (Under Bahrain PDPL)

You have the right to:

  • Access your personal data
  • Request correction or deletion of your data
  • Withdraw consent for marketing communications
  • Object to data processing in certain cases

To exercise your rights, please contact us using the details below.

6. Cookies & Analytics

  • Our app may use cookies or analytics tools to understand usage patterns and enhance your experience. You can disable cookies in your device settings.

7. Data Retention

  • We keep your data only as long as needed to provide our services or meet legal and regulatory requirements in Bahrain.

8. Updates to This Policy

  • We may update this Privacy Policy occasionally. Updates will be posted within the app and will take effect immediately upon publication.

9. Contact Us

If you have any questions or requests about this Privacy Policy or your personal data, please contact: